aqa99 Terms and Conditions — Please Read Before Using the Platform
By registering and using services on the aqa99 platform, you are agreeing to these terms and conditions. Transparency and safe gaming are our commitment.
Table of Contents
- 1General Terms and Applicability
- 2Eligibility and Registration
- 3Account Management and Security
- 4Deposits, Withdrawals and Payment Policy
- 5Bonuses and Promotional Offers
- 6Gaming Rules
- 7Prohibited Activities
- 8Responsible Gaming
- 9Privacy and Data Protection
- 10Limitation of Liability and Dispute Resolution
- 11Policy Changes and Termination
- 12Contact
1. General Terms and Applicability
Welcome to the aqa99 platform. These terms and conditions ("Terms") form a legally binding agreement between aqa99 and its users. By accessing, registering on, or using any service on the platform, you acknowledge that you have read, understood, and accepted these terms and conditions in full.
These terms and conditions apply to all services on aqa99, including online casino games, sports betting, live casino, slot games, and any other entertainment activities. Our privacy policy and responsible gaming guidelines are also inseparably linked to these terms.
2. Eligibility and Registration
Age Requirement
To create an account and use any gaming service on aqa99, you must be at least 21 years of age. We strongly oppose gambling by minors and remain vigilant on this matter at all times. This platform is strictly prohibited for anyone under the age of 21.
Geographic Restrictions
aqa99 provides services specifically for users in Bangladesh. Access to the platform from countries where online gaming is completely prohibited is not permitted. Users are solely responsible for complying with the laws of their own country.
Registration Process
You must provide accurate and truthful information at the time of registration. Conditions that specifically apply are:
- Each individual may create only one account.
- The name, date of birth, and contact information provided at registration must be completely accurate.
- Identity documents or other documentation may be required for account verification.
- Accounts opened with false information will be closed immediately and all balances will be forfeited.
3. Account Management and Security
Ensuring the security of your aqa99 account is entirely your responsibility. Keep your login credentials confidential and do not share them with anyone. If you notice any suspicious activity on your account, notify our support team immediately.
- It is recommended that you change your password regularly.
- Log in from familiar and secure devices.
- Avoid gaming on public Wi-Fi networks.
- Account transfer or sale is strictly prohibited.
aqa99 will never ask for your password through any channel other than email or live chat. If anyone identifies themselves as an aqa99 representative and asks for your password, report it immediately.
4. Deposits, Withdrawals and Payment Policy
All financial transactions on aqa99 are fully secure and protected by SSL encryption. We support all popular payment methods in Bangladesh.
| Payment Method | Minimum Deposit | Minimum Withdrawal | Withdrawal Time |
|---|---|---|---|
| bKash | ৳200 | ৳800 | 10–45 minutes |
| Nagad | ৳200 | ৳800 | 10–45 minutes |
| Rocket | ৳200 | ৳800 | 10–45 minutes |
| Upay | ৳200 | ৳800 | 10–45 minutes |
| Bank Transfer | ৳200 | ৳800 | 10–45 minutes |
Withdrawal Policy
The following conditions apply to withdrawal processing:
- Withdrawals can only be made to the same payment method used for the deposit.
- Large withdrawals may be delayed until account verification (KYC) is completed.
- Withdrawals are not possible before the wagering requirements of any bonus have been met.
- If fraudulent activity is suspected, withdrawals will be suspended pending investigation.
- A minimum of ৳800 applies to all withdrawals and amounts below this will not be accepted.
5. Bonuses and Promotional Offers
aqa99 offers various bonuses and promotional offers for its users. These bonuses are provided under specific conditions and compliance with all conditions is mandatory.
Welcome Bonus
New members will receive a 100% bonus on their first deposit, up to a maximum of ৳15,000. A minimum deposit of ৳200 is required to receive this bonus.
The wagering requirement for the welcome bonus is 20 times (bonus amount × 20). This means if you receive a ৳1,000 bonus, you must place a total of ৳20,000 in bets before withdrawing. Withdrawal from bonus funds is not possible until wagering is complete.
VIP Cashback Program
We have three VIP tiers for regular players:
- Bronze: Up to 0.5% cashback per week.
- Silver: Up to 1.0% cashback per week.
- Gold: Up to 1.5% cashback per week.
VIP tiers are upgraded based on consistency of play and activity. Cashback is credited to your account every Monday.
Bonus Abuse Prohibited
- Claiming bonuses using multiple accounts is strictly prohibited.
- Bonuses cannot be shared with other members.
- Registering or placing bets solely for the purpose of obtaining bonuses is prohibited.
- If bonus abuse is proven, the account will be cancelled.
6. Gaming Rules
All games on aqa99 are operated according to fair play principles. We ensure that the outcome of every game is completely random and not predetermined.
Game Rules
- Each game has its own rules which are displayed when the game loads.
- If a game is interrupted due to a technical error, that round will be considered void and the bet amount will be refunded.
- If the network connection is lost, the system will save the game state. Once reconnected, you can continue normally.
- Any abnormal win resulting from a software error (such as an extremely high balance) will be considered void.
- In the event of a dispute over game results, server logs will be considered the final evidence.
Technical Issues
aqa99 always strives to ensure uninterrupted service. However, service may be temporarily disrupted due to maintenance, server upgrades, or unexpected technical reasons. In such cases, aqa99 will not be liable for any financial loss.
7. Prohibited Activities
The following activities are strictly prohibited on the aqa99 platform and will result in account cancellation:
Strictly Prohibited
- Operating multiple accounts for the same person.
- Creating or operating an account using another person's identity.
- Attempting to interfere with or manipulate gaming software in any way.
- Playing games using bots or automated software.
- Attempting to win fraudulently by colluding with other members.
- Using the platform for the purpose of money laundering.
- Threatening, harassing, or behaving disrespectfully toward other members.
- Intentionally exploiting any vulnerability or bug in the platform for personal gain.
8. Responsible Gaming
aqa99 places the highest importance on responsible gaming. We believe that gaming is an entertainment activity that should be enjoyed with proper control. Gambling can be addictive, so staying within limits is very important.
The aqa99 platform offers users the ability to set deposit limits, self-exclusion, and temporary account suspension. To learn more about responsible gaming, please visit our Responsible Gaming page.
- Never gamble with borrowed money.
- Do not consider gambling as a source of income.
- If you experience gaming problems, notify the support team immediately.
- Make sure to prevent children from accessing the platform from any device.
9. Privacy and Data Protection
aqa99 takes the protection of its users' personal information very seriously. We use SSL encryption technology to keep all transactions and data secure.
Your personal information will be used only for the purpose of providing services and verifying your account. To learn more about our policy on sharing information with third parties, please read our Privacy Policy page.
- Your information will not be sold to any third party.
- Information may be provided to relevant authorities to meet legal obligations.
- Necessary financial information may be shared with payment processors.
- International-standard security measures are maintained to protect user data.
10. Limitation of Liability and Dispute Resolution
Limitation of Liability
aqa99 will not be liable in the following cases:
- Loss caused by user negligence or intentional error.
- A game being interrupted mid-session due to loss of internet connection.
- Any technical issues caused by third parties.
- Issues caused by the user's device or software.
- Psychological or financial harm arising from gaming.
Dispute Resolution
For any dispute or complaint, please first contact us through our 24/7 live chat support or by email at [email protected]. Our support team will try to resolve the issue as quickly as possible.
If the matter is not resolved through live chat, it will be escalated to our senior management. aqa99 is committed to resolving all disputes fairly and impartially.
11. Policy Changes and Termination
aqa99 reserves the right to change, amend, or update these terms and conditions at any time. Users will be notified as early as possible in the case of significant changes.
Right to Close an Account
aqa99 reserves the right to close or suspend an account in the following circumstances:
- If the terms and conditions are violated.
- If evidence of fraudulent or suspicious activity is found.
- If evidence of providing false information is found.
- If money laundering is suspected.
- If the user requests to close their own account.
Users may also request to close their account at any time. In that case, any balance remaining (if the applicable conditions are met) will be refunded.
12. Contact
If you have any questions or concerns about these terms and conditions or any service of aqa99, please contact us:
Support Contact
- Live Chat: 24 hours, 7 days — support available in Bengali
- Email: [email protected]
Related Important Pages
Visit the pages below to learn more about our platform.