Safe and Responsible Gaming • For ages 21 and above only

aqa99's commitment to responsible gaming

Gaming should always be a source of enjoyment — not a cause of addiction or harm. aqa99 provides complete tools and support for your safety and well-being.

21+ Protected

Gaming is for enjoyment — not addiction

aqa99 believes that online gaming is a form of entertainment — just like watching a film or enjoying sports. However, for some people it can turn into an addiction that has a negative impact on their lives. We are committed to building a culture of responsible gaming on our platform.

The foundation of responsible gaming is knowing your limits and sticking to them. If you feel that gaming is affecting your daily life, relationships, or financial situation, use our tools and support. aqa99's goal is for every player to enjoy games safely and with full awareness.

Our platform is for people aged 21 and above only. Keeping underage individuals completely away from gaming is our ethical and legal responsibility.

21+ Only Self-Exclusion Deposit Limit Controls 24/7 Support

Our responsible gaming tools

aqa99 provides the following features to help you stay in control.

Deposit Limit Controls

You can decide for yourself how much you can deposit per day, per week, or per month. Once a limit is set it takes effect immediately, and lowering a limit applies right away. Increasing a limit takes effect after a set waiting period, which protects you from making decisions on impulse.

Self-Exclusion

If you feel you need a break, you can close your own account for a set period. Self-exclusion can last from 30 days up to permanently. During this time you will not be able to log in or deposit.

Time-Out

Temporarily block access to your account for 24 hours, 48 hours, or 7 days. This is a lighter option than self-exclusion and is useful when you feel you need to take a step back with a clear head. Once the time-out period ends, the account is reactivated automatically.

Age Verification (21+)

To open an account and play at aqa99, you must be at least 21 years old. Age is verified at registration and identity documents may be requested if needed. The safety of underage individuals is our highest priority.

Gaming History and Details

Log in to your account at any time to view your deposit, withdrawal, and betting history. Analyze your own spending patterns and make informed decisions. Transparency is the first step toward responsible gaming.

24/7 Support in Bengali

For any gaming-related concern, our support team is ready to assist in Bengali around the clock. Speak directly via live chat and request account limits or an exclusion if needed. Your mental well-being always comes first for us.

Warning signs of problematic gaming

To ensure responsible gaming, you first need to recognize when gaming is no longer normal entertainment. If you or someone close to you shows the signs below, it is important to take notice.

Remember, acknowledging a problem is a sign of strength — not weakness. aqa99 is always here for you.

Financial signs

Repeatedly playing to recover losses
Spending more than the set budget
Borrowing money from family or friends for gaming
Putting money into games while unable to pay bills or necessary expenses

Behavioral signs

Trying to stop gaming but being unable to
Hiding how long you play or how much you spend
Constantly thinking about gaming
Playing while neglecting family, work, or studies

Emotional signs

Feeling restless or irritable when unable to game
Playing games to escape stress, sadness, or loneliness
Being unable to stop even after a big win
Lying or hiding the truth about gaming

How to use the protection tools

Limiting or controlling your gaming experience on aqa99 is very straightforward.

Set a Deposit Limit

Log in to your account

Access your aqa99 account and open "Account Settings".

Go to the "Responsible Gaming" section

Inside Settings, look for the "Responsible Gaming" option.

Choose your limit

Set a daily, weekly, or monthly limit. Enter the amount and press "Save".

Activate Self-Exclusion

Contact support

Let our team know via live chat that you want to activate self-exclusion.

Choose a duration

30 days, 3 months, 6 months, 1 year, or permanent exclusion — tell us your preference.

Receive confirmation

The exclusion takes effect immediately and you will receive a confirmation by email.

Take a Time-Out

Submit a request from Settings

Submit a time-out request through Account Settings or via live chat.

Set the duration

Choose a break of 24 hours, 48 hours, or 7 days.

Enjoy your break

Once the set period is over, the account is automatically reactivated.

Contact us for support

Reach us via live chat

Talk to us directly via live chat in Bengali, available 24/7.

Send us an email

[email protected] — share your concerns in detail.

We will respond

Our team will listen to your situation and help you take the most appropriate steps.

aqa99's commitment to you

We believe every player deserves a safe and enjoyable gaming experience. aqa99 ensures your protection through SSL encryption, fair play verification, and responsible gaming policies.

Tips for safe and enjoyable gaming

Set a budget in advance

Decide how much you will spend before you start playing. Never invest more than that amount, even when a big win seems close.

Set a time limit

Decide in advance how long you will play. Set an alarm and take a break when the time is up — spend time with family and friends.

Keep your emotions in check

It is better not to play when you are angry, sad, or under pressure. Avoid the urge to play "just a little more" to recover losses.

Talk about it, do not hide it

If you have any concerns about gaming, tell someone you trust or contact aqa99 support directly. Hiding the situation only makes things worse.

Questions and answers about responsible gaming

You must be at least 21 years old to open an account and play any game at aqa99. We verify age at registration and may ask for identity documents (national ID or passport) if there is any doubt. Accounts belonging to underage users are closed immediately.

Yes, when you lower or set a new deposit limit it takes effect immediately. However, if you want to increase a limit, a specific waiting period must pass. This policy is in place to protect you from overspending on impulse.

Yes, any balance in your account at the time of self-exclusion can be withdrawn. While self-exclusion is active you will not be able to make new deposits or play games, but your funds remain safe. Contact our support to withdraw — the minimum withdrawal is ৳800.

If this question has crossed your mind, it is already time to pay attention. Ask yourself: is gaming affecting your sleep, family, or work? Are you playing repeatedly to recover losses? If the answer is yes, talk to us — via live chat or at [email protected]. We will help without any judgment.

Permanent self-exclusion is a serious, long-term decision. Reactivating an account after this decision is considered only in very limited circumstances and the process is lengthy. We generally recommend starting with a time-limited exclusion. Contact [email protected] for more details.

If you are concerned about a family member's or friend's gaming, let our support team know. We will assess the situation while maintaining confidentiality. If a direct conversation is difficult, reach out through the support chat for guidance — our team is available in Bengali 24/7.

Yes. Use parental control software on your device and keep your aqa99 account password secure. Make sure children cannot access your account. Always log out when sharing a device and never save your password.

Play safe and enjoy yourself

Follow responsible gaming guidelines and enjoy aqa99's top games and sports betting. Our support team is always ready for any question.

21+ For ages 21 and above only. Gaming can be addictive — play responsibly.