aqa99's Privacy Policy
This document sets out aqa99's full commitment regarding how your personal information is collected, stored, and protected.
This privacy policy is issued on behalf of the aqa99 platform ("we", "us", or "aqa99") and applies to all users ("you" or "user") of the website https://aqa99.cam. By using our services, you are considered to have accepted the terms of this privacy policy. Please read this document carefully.
1. Scope of Data Collection
1.1 Identity Information
When you register with aqa99, we collect the following information from you:
- Full name (in Bengali or English)
- Date of birth (for age verification — our services are for users aged 21 and above only)
- Valid email address
- National ID number or passport number (for identity verification purposes)
- Permanent address
1.2 Financial Information
To process deposits and withdrawals, we collect:
- Mobile banking number (bKash, Nagad, Rocket, Upay)
- Bank account number and bank name (for bank transfers)
- Transaction history and amounts
The minimum deposit amount at aqa99 is ৳200 and the minimum withdrawal amount is ৳800. We never store your full card number or PIN code under any circumstances.
1.3 Technical Information
When you use our platform, the following is collected automatically:
- IP address and device information
- Browser type and operating system
- Login time and session duration
- Gaming activity and betting history
- Cookie and local storage data
2. Methods of Data Collection
2.1 Directly Provided Information
Information is collected directly when you fill out a registration form on our platform, update your profile, contact the support centre, or complete a transaction.
2.2 Automatic Collection
Technical information is collected automatically through our server logs, cookies, and analytics tools. This information is essential for ensuring the security and functionality of the platform.
2.3 Information from Third Parties
Some information may also reach us through payment processors (bKash, Nagad, Rocket, Upay), identity verification services, and fraud prevention services — but only what is lawful and necessary for the purposes stated in this policy.
3. Purposes of Data Use
3.1 Account Management
We use your information to create, verify, secure, and manage your account. This includes login verification, password recovery, and prevention of unauthorised access.
3.2 Transaction Processing
Your financial information is used to complete deposit and withdrawal transactions, maintain transaction history, and resolve financial disputes. aqa99 generally completes withdrawals within 10–45 minutes.
3.3 Customer Support
We use your contact information to resolve your questions or issues and to provide 24/7 live chat support. Records of support conversations may be retained for quality improvement purposes.
3.4 Security and Fraud Prevention
We review technical information and gaming activity data to detect and prevent unauthorised transactions, identity theft, money laundering, and other fraudulent activities.
3.5 Responsible Gaming
We monitor your gaming habits to identify possible signs of addiction and, where needed, impose limits or provide information about support services.
3.6 Platform Improvement
By analysing user experience, we continuously improve our interface, game selection, and overall service quality.
4. Data Storage and Security
4.1 Retention Period
We retain your information for as long as your account is active and for any period required by law. Even after an account is closed, financial transaction records may be retained for a specified period in accordance with regulatory requirements.
4.2 Technical Security Measures
aqa99 takes the following measures to keep your information secure:
- SSL Encryption: All data transmissions are secured with TLS/SSL encryption
- Encrypted Storage: Sensitive information is stored in encrypted form
- Two-Factor Authentication (2FA): An additional layer of security for account access
- Firewall and DDoS Protection: Defence against cyber attacks
- Regular Security Audits: Periodic reviews by third-party experts
- Limited Access: Only authorised staff can access sensitive data
However, complete security on the internet cannot be guaranteed. We make every effort, but in the event of a data breach, we will notify you as soon as possible.
5. Sharing Data with Third Parties
5.1 When Data Is Shared
aqa99 does not sell your personal information or provide it to third parties for commercial purposes. However, limited information may be shared in the following circumstances:
- Payment Processors: Only the necessary information is shared with bKash, Nagad, Rocket, Upay, and bank partners to complete transactions
- Game Providers: Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, and other providers may receive some technical information in order to deliver game services
- Legal Obligations: Information may be provided upon a court order or a valid request from a law enforcement authority
- Fraud Prevention: With services that assist in detecting and preventing fraud
5.2 Third-Party Obligations
All third parties contracted with us are required to comply with strict privacy standards. They may use your information only for the specified purposes and may not share it with anyone else.
6. Cookies and Tracking Technologies
6.1 What Cookies Are and Why We Use Them
Cookies are small text files that our website stores on your device. aqa99 uses cookies for the following purposes:
- Essential Cookies: For maintaining login sessions, security verification, and the basic functionality of the platform
- Functional Cookies: To remember your preferences (language, theme)
- Analytics Cookies: For analysing and improving platform usage
6.2 Cookie Control
You can disable cookies through your browser settings. However, please note that disabling essential cookies may disrupt certain important platform functions, such as maintaining your login session.
7. Your Rights
aqa99 respects your rights over your personal information. Your rights are set out below:
Access
You can request a copy of your personal information held by us at any time.
Correction
If your information contains any errors or is incomplete, you can request that it be corrected.
Request for Deletion
In certain circumstances you can request that your information be deleted, though legal obligations may apply.
Objection to Processing
You can object at any time to the use of your information for marketing purposes.
Data Portability
You have the right to receive the information we hold about you in a structured, commonly used format.
Restriction of Processing
In certain circumstances you can request that the processing of your information be temporarily suspended.
7.1 How to Exercise Your Rights
If you wish to exercise any of the above rights, please contact our support team. We will process your request as promptly as possible. We may be legally required to retain certain information, in which case we will explain the reason to you.
8. Protection of Minors
aqa99's services are for users aged 21 and above only. We do not intentionally collect any information from minors. Age is verified at the time of registration and, where there is doubt, proof of identity documents are requested.
If it comes to our attention that a minor's information has entered our system, we will immediately close that account and delete the relevant information.
9. Third-Party Links
Our platform may occasionally contain references to third-party websites. These external sites have their own privacy policies and aqa99 is not responsible for them. We ask that you read the privacy policy of any external site before visiting it.
10. Policy Changes
aqa99 reserves the right to amend or update this privacy policy from time to time. For any significant changes, we will:
- Update the "Last Updated" date at the top of this page
- Notify registered users by email
- Display a notification after login
If you continue to use our platform after changes have been made, you are considered to have accepted the updated policy. We therefore ask that you review this policy regularly.
11. Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please contact our privacy team:
Our Commitment
aqa99 treats your privacy as its highest priority. We believe that transparency and data protection are the foundation of a trustworthy gaming platform. We are always ready to answer any of your questions.